PUR Guest Support

What is PUR Guest?

PUR Guest is a mobile app that lets you manage your valet parking experience. Request your vehicle, track its status in real time, make payments, and more - all from your phone.

How do I create an account?

Download PUR Guest from the App Store and sign in using your email, Google account, or Apple ID. Your account is created automatically when you first sign in.

Where can I use PUR Guest?

PUR Guest works at any parking location that uses the PUR Valet system. This includes hotels, restaurants, hospitals, commercial buildings, and residential complexes. Ask your parking facility if they use PUR Valet.

How do I request my vehicle?

Open the app, find your vehicle on the home screen, and tap "Request." You can request it immediately or schedule a pickup time in advance (e.g., "bring my car in 15 minutes").

Can I cancel a request?

Yes. As long as your vehicle has not already been delivered, you can cancel your request from the Requests tab in the app.

How do I link my vehicle to the app?

When you drop off your vehicle with a PUR Valet attendant, you can scan your valet ticket barcode using the QR scanner in the app. Your vehicle will then appear on your home screen.

Can I set up recurring requests?

Yes. If you use valet parking regularly, you can set up recurring requests to have your vehicle ready at the same time on specific days of the week.

How do I pay for parking?

When your vehicle has a balance due, you can pay directly in the app using a credit or debit card. You can save multiple cards for quick checkout.

Is my payment information secure?

Yes. All payments are processed through Stripe, a PCI-compliant payment processor. Your card details are never stored on our servers.

Can I add a tip?

Yes. After requesting your vehicle, you have the option to add a tip for the valet attendant. You can choose a preset amount or enter a custom tip.

I have a voucher code. How do I use it?

During checkout, look for the "Apply Voucher" option and enter your code. The discount will be applied to your balance.

How do I change my language?

Go to Profile > Settings and tap on Language. PUR Guest is available in English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, and Chinese.

How do I enable notifications?

When you first open the app, you will be asked to enable notifications. If you skipped this step, go to your device's Settings > PUR Guest > Notifications and enable them there.

I forgot an item in my vehicle. What do I do?

Go to the Requests tab and tap "Forgot Item." Describe the item and submit your request. The valet team will locate it and arrange for you to pick it up.

How do I delete my account?

To request account deletion, please contact our support team at support@purvalet.com. We will process your request and remove all personal data associated with your account.

How do I add the home screen widget?

On iOS, long-press your home screen, tap the "+" button in the top corner, search for "PUR Guest," and select the widget size you prefer. On Android, long-press your home screen and select Widgets > PUR Guest.

Can I request my car from the widget?

Yes. The home screen widget includes a "Request My Car" button so you can request your vehicle without even opening the app.

Need Help?

Frequently Asked Questions

Getting Started